Once the frantic shopping over Christmas and the January sales has slowed down, many consumers are left with a new year hangover of unwanted or faulty goods.
But what about my digital download?
The Consumer Rights Act extends the following product standards to both physical and digital goods :
Satisfactory quality – not faulty or damaged when received but be reasonable. (e.g. very cheap or rough good won’t have the same standard as luxury brands)
Fit for purpose – and for any specific purpose you made known to the retailer before you agreed to buy the goods.
As described – the goods supplied must match any description given to you at the time of purchase.
What this means for your faulty goods
A full refund if you return a faulty physical product within 30 days of purchase (replacing the previous ‘reasonable time’ limited subject to the discretion of the retailer). Note that this refund option is not available for digital goods.
A repair or replacement within 6 months of purchase or the retailer has to refund you for physical goods or provide a repair or price reduction of up to 100% for digital products.
Good Luck in the sales and happy new year!
If you would like to speak to a solicitor on this issue call Ed Smith at Levi Solicitors in Leeds, Wakefield and Manchester on 0113 2449931.