Vulnerable clients: How can I help?

By James Gould on

Vulnerable Clients – The Failure to Make Reasonable Adjustments

It is the nature of a solicitor’s job that they act for people from all parts of the social spectrum. Inevitably, this will include people who are vulnerable clients, such as the very young or old, or people with a disability.

Solicitors have a duty under the Equality Act 2010 to make reasonable adjustments, to enable vulnerable people to enjoy the same level of service that could be expected by a non-vulnerable person.  Such duties are also incorporated into the solicitor’s code of conduct.

What Are These Steps?

Steps that solicitor should take when representing a vulnerable client have been identified by the Law Society in a recent practice note.

Routine steps include:

  • – identifying vulnerable clients and their needs at an early stage;
  • – Assessing the best way to communicate with the client and whether this will require the involvement of a third party;
  • – Assessing any issues that relate to mental capacity.

 

Unfortunately, these steps are not always completed. Whatever the reason for the failure, the inevitable consequence is that it will prevent the solicitor from properly engaging with their client and understanding their needs and objectives.

The effect of this can be devastating for a vulnerable client. It could lead to an improperly drafted will, or a power of attorney granted to the wrong person. It could lead to the execution of an unsuitable commercial contract, or the under settlement of litigation. If any of the above happens, then the solicitor has acted negligently and you may be due compensation.

How Can We Help?

Have you suffered loss because of the negligence of a solicitor? If so, our experienced professional negligence team at Levi Solicitors in Leeds, Wakefield and Manchester can help you. Contact us today on 0113 244 9931.